Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
Answers,clearly presented.
Clear information about our watches, ordering, payment, shipping, returns, authenticity and customer support.
LAST UPDATED: OCTOBER 14, 2026
TIMELAND
FAQ
FAQ
AT A GLANCE
The answers you need first.
The key details to know before placing an order.
U.S. Shipping
We ship to every U.S. address, including Alaska, Hawaii, territories, PO boxes and APO/FPO.
Insured Delivery
Free shipping on orders of $2,000+, otherwise $75. Every order is fully insured, tracked and signed for.
Delivery Time
Ships within 1 business day. Transit is 1–5 business days in the contiguous U.S. and 3–7 elsewhere.
30-Day Returns
Return requests within 30 days of delivery. Defective or not-as-described items are returned at no cost.
01
PRODUCTS
About the watches.
Product descriptions, condition, documentation, authenticity and product-specific questions.
01What type of watches does TIMELAND sell?+
TIMELAND LUXURY WATCH STORE LLC is an independent retailer of selected new and
pre-owned luxury watches from internationally recognized brands.
Availability changes as watches are sold. The current selection is shown on our All Watches page.
Availability changes as watches are sold. The current selection is shown on our All Watches page.
02Are the watches new or pre-owned?+
We sell both. The condition of each watch is stated in its product listing,
together with its description, photographs and included items.
03Are your watches authentic?+
Yes. Every watch we sell is genuine. If a watch purchased from TIMELAND is shown
not to be genuine, we will issue a full refund of the purchase price,
including original and return shipping costs.
See our Refund & Returns Policy for details.
See our Refund & Returns Policy for details.
04Where can I find the reference number?+
The model and reference number are included in each product listing. If you need
clarification about a specific watch, contact us before purchasing and include the
product name or reference number.
05What accessories and documentation are included?+
Included items vary by watch. Each product listing states what is included, such as
the box, warranty card or papers, and accessories.
06Do the photos match the actual watch?+
Product photographs are intended to represent the watch accurately. Screen settings
can cause minor differences in how colors appear.
If the watch you receive does not match its listing, you can return it with no restocking fee and a prepaid return label.
If the watch you receive does not match its listing, you can return it with no restocking fee and a prepaid return label.
07Can I ask about a watch before buying?+
Yes. Contact us with any questions about a watch's condition, specifications,
accessories or documentation. Including the product name or reference number
helps us respond faster.
02
ORDERS
Ordering with TIMELAND.
What happens after you place an order, and how high-value orders may be verified.
01What happens after I place an order?+
You will receive an order confirmation by email. Once payment is authorized, your
watch is inspected, packed and shipped within 1 business day, and your tracking
number is emailed to you when it ships.
02Can an order require additional verification?+
Yes. For security, some high-value orders may require payment or identity
verification before shipping. If so, we will contact you by email, and handling
time begins once verification is complete.
If an order cannot be verified, it will be cancelled and any payment received will be refunded in full.
If an order cannot be verified, it will be cancelled and any payment received will be refunded in full.
03What if a watch becomes unavailable?+
If a watch becomes unavailable before your order ships, we will contact you and
refund any payment received for it in full.
04Can I change my shipping address?+
Contact us as soon as possible if you need to correct your address. Address changes
are not possible once an order has shipped.
03
PAYMENT
Payment made clear.
Payment options, authorization and order processing.
01What payment methods do you accept?+
The payment methods available for your order are shown at checkout before you pay.
See our Payment Terms for details.
02When is my payment authorized?+
Payment must be successfully authorized before an order is processed for shipment.
03Are there any additional charges?+
The total shown at checkout includes the item price, shipping and any applicable
sales tax. Orders of $2,000 or more ship free; orders under $2,000 have a
$75 shipping charge.
04
SHIPPING
Shipping without confusion.
Coverage, rates, handling, delivery times and carriers.
01Where does TIMELAND ship?+
We ship to all 50 states, Washington, D.C., U.S. territories, PO boxes and
APO/FPO addresses. International shipping is not currently available.
02How much does shipping cost?+
Orders of $2,000 or more ship free. Orders under $2,000 have a flat
$75 shipping charge. The same rates apply to every U.S. destination.
03How long does delivery take?+
Total delivery time is handling time plus transit time:
- Contiguous U.S.: 0–1 business day handling + 1–5 business days transit
- Alaska, Hawaii & U.S. territories: 0–1 business day handling + 3–7 business days transit
- PO boxes & APO/FPO (via USPS): 0–1 business day handling + 3–7 business days transit
04What is the order cut-off time?+
Orders placed before 2:00 PM Eastern Time, Monday to Friday, ship the
same business day. Orders placed after 2:00 PM ET, on weekends or on U.S. federal
holidays ship the next business day.
05Which carriers do you use?+
We ship with FedEx, UPS and USPS, choosing the service best suited to
your address and order value. PO box and APO/FPO orders ship via USPS.
06Is my order insured and tracked?+
Yes. Every order is insured for its full purchase value, ships with
tracking, and requires a signature on delivery. Your tracking number
is emailed to you when your order ships.
07What if my package is lost or damaged?+
TIMELAND is responsible for your order until it is delivered and signed for. Contact us
as soon as possible, and no later than 30 calendar days after delivery.
Reporting within 48 hours helps us file the carrier claim quickly. We will replace or
refund your order at no cost to you.
05
RETURNS
Returns & refunds.
The return window, costs, inspection and refund timing.
01How long do I have to return an order?+
Return requests must be submitted within 30 calendar days of delivery.
Requests after 30 days will not be accepted.
02What if my watch arrives defective or not as described?+
Contact us within 30 days of delivery with photos and your order number.
No restocking fee applies, and we will provide a
prepaid return label.
03Is there a restocking fee?+
Change-of-mind returns are subject to a $15 restocking fee, deducted
from your refund. It does not apply to defective, damaged or not-as-described items.
04Who pays for return shipping?+
For change-of-mind returns, you pay return shipping. Returns must be sent by insured,
tracked mail with signature on delivery, insured for the full purchase value.
For defective, damaged or not-as-described items, TIMELAND provides a prepaid label.
For defective, damaged or not-as-described items, TIMELAND provides a prepaid label.
05What condition must a returned watch be in?+
For change-of-mind returns, the watch must be in the condition it was received, with
its original box, packaging, accessories and documentation.
We cannot accept change-of-mind returns of watches that have been engraved, modified, serviced, repaired or opened by a third party, or that show new damage or wear.
We cannot accept change-of-mind returns of watches that have been engraved, modified, serviced, repaired or opened by a third party, or that show new damage or wear.
06How do I start a return?+
Email info@timeland.shop with your order number
before sending anything. We will confirm eligibility and send your return
authorization, including the return address.
07When will I receive my refund?+
Returns are inspected within 3 business days of arrival. Approved
refunds are processed within 5 working days to your original payment
method, or by bank transfer if that method is unavailable. Your bank may take
additional days to post the refund.
06
BUSINESS
About TIMELAND.
Our business identity, location and relationship with the brands we sell.
01Who is TIMELAND?+
TIMELAND LUXURY WATCH STORE LLC is an independent retailer of selected new and
pre-owned luxury watches, registered in Florida.
02Where is TIMELAND located?+
TIMELAND LUXURY WATCH STORE LLC
1505 W Landstreet Rd
Orlando, FL 32824
United States
Florida Document No. L19000159621
1505 W Landstreet Rd
Orlando, FL 32824
United States
Florida Document No. L19000159621
03Can I visit your showroom?+
Yes, by appointment. Visits must be arranged in advance so our team is available
to assist you. To schedule one, email info@timeland.shop
or call +1 (352) 444-1209. Please contact us before visiting.
04What are your customer service hours?+
Monday–Friday: 8:00 AM – 7:00 PM ET
Saturday: 9:00 AM – 12:00 PM ET
Sunday: Closed
We respond to customer enquiries during our business hours.
Saturday: 9:00 AM – 12:00 PM ET
Sunday: Closed
We respond to customer enquiries during our business hours.
05Are you an authorized dealer for Rolex or other brands?+
No. TIMELAND is an independent retailer. We are not an authorized dealer of, and are
not affiliated with, sponsored by or endorsed by, the brands we sell.
Brand names, model names and trademarks belong to their respective owners and are used only to identify the watches offered.
Brand names, model names and trademarks belong to their respective owners and are used only to identify the watches offered.
1BUSINESS DAY HANDLING
SHIPPING AT A GLANCE
Clear delivery terms.
Shipping costs and delivery estimates are shown before you pay.
Free shipping on orders $2,000+, otherwise $75
2:00 PM ET cut-off, Monday–Friday
1–5 business days transit (contiguous U.S.), 3–7 elsewhere
Fully insured, tracked and signed for
FedEx, UPS and USPS
All 50 states, territories, PO boxes and APO/FPO
MORE INFORMATION
Our policies, clearly defined.
For the complete terms, please review the relevant policy before placing an order.
Shipping & Delivery
Coverage, rates, handling, delivery times by destination, carriers and insurance.
Shipping Policy →Refund & Returns
The 30-day return window, defective items, authenticity, restocking fee and refunds.
Returns Policy →BRAND TRANSPARENCY
Independent Retailer.
TIMELAND LUXURY WATCH STORE LLC is an independent retailer of new and pre-owned watches. We are not an authorized dealer of, and are not affiliated with, sponsored by or endorsed by, the brands we sell.
Brand names, model names and trademarks appearing on this website belong to their respective owners and are used only to identify and describe the watches offered.
NEED MORE INFORMATION
Still have
a question?
Contact us before placing your order. For product questions, please include the watch name or reference number. Our hours are Monday–Friday 8:00 AM – 7:00 PM ET and Saturday 9:00 AM – 12:00 PM ET.