Refund and Returns Policy
Your purchase,clearly explained.
Our return policy sets out a clear process for returning new and pre-owned luxury watches purchased from TIMELAND, including what happens if an item arrives defective or not as described.
LAST UPDATED: OCTOBER 14, 2026
RETURNS
Clear terms for
every purchase.
TIMELAND LUXURY WATCH STORE LLC sells new and pre-owned luxury timepieces, including watches from recognized brands.
We accept returns of both defective and non-defective products within 30 calendar days of delivery. Change-of-mind returns are subject to a $15 restocking fee and customer-paid return shipping. Items that arrive defective, damaged, or not as described are returned at no cost to you.
Know your
return period.
The return period begins on the date the order is delivered to you.
Calendar Days
Return requests must be submitted within 30 calendar days of delivery.
Return Timing
Please contact TIMELAND as soon as you decide to return an item.
Return requests submitted after the 30-day period will not be accepted.
Requirements for
a change-of-mind return.
Non-defective returns must meet all of the conditions below before a refund is issued.
Original Condition
The watch must be returned in the condition in which it was received, without damage, signs of wear beyond inspection handling, or alteration.
Original Packaging
The original box, packaging, accessories, and any other items supplied with the watch must be included.
Warranty Documentation
Any warranty paper, warranty card, certificate, or other documentation supplied with the watch must be returned with it.
Inspection
Every returned watch is inspected to confirm its condition and that it matches the item originally shipped.
If something
isn't right.
If your watch arrives with a problem, the restocking fee and return shipping charges do not apply.
Defective or Damaged
If a watch arrives defective or damaged in transit, contact us within 30 calendar days of delivery. No restocking fee applies, and TIMELAND will provide a prepaid return label.
Not as Described
If the watch you receive does not match its product listing (model, reference, condition, or included items), you may return it with no restocking fee and a prepaid return label.
Authenticity
If a watch purchased from TIMELAND is shown not to be genuine, we will issue a full refund of the purchase price, including original and return shipping costs.
Reporting a Problem
Please email photos of the issue and your order number to info@timeland.shop so we can review your claim and issue return instructions promptly.
A simple,
clearly stated fee.
Approved change-of-mind returns are subject to a $15 restocking fee, deducted from your refund. This fee does not apply to defective, damaged, or not-as-described items.
Returning your
timepiece.
Contact Us
Email info@timeland.shop within 30 calendar days of delivery with your order number.
Return Authorization
We confirm eligibility and send your return authorization, including the return address.
Return By Mail
Ship the watch and all included items by insured, tracked mail to the address in your authorization.
Inspection & Refund
We inspect the watch within 3 business days of receipt. Approved refunds are processed within 5 working days.
Shipping your
return safely.
Shipping Costs
For change-of-mind returns, the customer pays for return shipping and the return label. For defective, damaged, or not-as-described items, TIMELAND provides a prepaid label.
Insured & Tracked
Returns must be sent by mail using an insured, tracked service with signature on delivery, insured for the full purchase value. The customer is responsible for the item until it is delivered to TIMELAND, except for prepaid labels provided by us.
Return Address
Returns are sent to the address provided in your return authorization. Please wait for this authorization before shipping, so your return can be matched to your order.
Keep Your Shipment Record
Keep your shipping receipt and tracking number until your refund has been completed.
Returns receive
careful inspection.
Because TIMELAND sells high-value new and pre-owned watches, every return is inspected before a refund is issued.
Returns we
cannot accept.
The following change-of-mind returns will not be accepted. These exclusions do not apply to items that arrived defective or not as described.
Engraved Watches
Watches that have been personally engraved or permanently altered after delivery.
Altered or Modified
Watches that have been modified, serviced, repaired, or opened by a third party after delivery.
Damage or Wear
Watches showing new damage, wear, or missing components compared with their condition when shipped.
If a return is declined after inspection, we will explain why and ship the watch back to you.
What happens after
your return?
Inspection
Your return is inspected within 3 business days of arriving at TIMELAND.
Approval
Once approved, the refund amount is confirmed by email. For change-of-mind returns, the $15 restocking fee is deducted.
Refund Timing & Method
Approved refunds are processed within 5 working days to your original payment method. If that method is no longer available, we refund by bank transfer. Your bank or card issuer may take additional days to post the refund.
Refund Record
Please keep your return and refund emails for your records.
Need help with
a return?
Contact TIMELAND before sending any item back. We will confirm your eligibility and send your return authorization.